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🚨 New Cancellation Policy Starts June 15 🚨
Starting Monday, June 15, all adult classes and adult drop-ins will require at least 24 hours notice to cancel without penalty.
Late cancellations make it harder for waitlisted players to get in and can cause drop-in sessions to be cancelled when we no longer have enough players to run a session.
This update helps us keep classes and drop-ins full, fair, and better for everyone.
Cancel 24+ hours before your session: No penalty. Paid and pack users receive a full refund or class pass back.
Cancel under 24 hours before your session: Late-cancel/no-show policy applies. Members charged fee. Paid and pack users will not receive a refund or returned pass.
To cancel, please email info@qbksports.com before the 24-hour cutoff.
Cancellations and Refund Policy
All cancellation requests must be in writing to info@qbksports.com
Drop-Ins/Classes
Cancellations made 24 hours before program will receive a full refund.
Class packs (10-pack & 5-pack) are Non-Refundable and Non-Transferable
Leagues
No refunds or credit after league has begun.
80% account credit minus games played once league schedule is out until league begins.
Reschedule or 80% account credit until between 7 and 3 days out (or when league schedule is out).
100% refund 8+ days before event start.
Rentals, Tournaments & Private Events
No refund or credit within 48 hours of event start.
80% credit, excluding food for cancellations between 7 days and 48 hours of event start.
100% refund 8+ days before event start.
Summer Camp
No refund or credit within 72 hours of camp week start, or after the camp week begins.
80% credit for cancellations, or switch to an available week between 7 days and 48 hours of event start.
100% refund 8+ days before camp week start.
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